Building culture from the outside inn
The changing role of Sales
When should a process be art; not science?
Big Five personality factors, hardiness, and social judgement, as predictors of leader performance
The age of customer capitalism
Building relationships for retention
Predicting your competitor`s reaction
Only the right people are the strategic assets of the firm
The five traps of performance measurement
Making the decision to outsource human resources
Towards a human-oriented metrology for improvement and change
Making mobility matter
Re-energizing a product portfolio: case study of a pharmaceutical merger
The effects of coaching on salespeople's attitudes and behaviors
The strategic development of high potential leaders
Managing Alliances with the Balanced Scorecard
Success beyond success: the “golden triangle” of continuous performance improvement
Effects of organizational and serviceperson orientation on customer loyalty
Can team effectiveness be predicted?
The effect of selling strategies on sales performance
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